The basic procedure of an inquiry includes the following：inquiry, offer, counter-offer and contract。

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• An inquiry is usually without engagement。
• To make a call for a job inquiry, you should remember to speak in a friendly, （） tone.
• In response to an inquiry, a quotation may be sent.
• In reply to an inquiry, you can provide more than what are asked for.
• There is no need to reply if you have no interest in the inquiry.