（）.Asking questions in a caring and concerned manner when dealing with complaints will do harm to your company.

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• —Whats the latest situation with all these customer complaints weve been receiving—___________the quality of the material has no
• Dealing with a customer’s complaints, you should（）.
• Try to deal with customers’ complaints with a sense of （）.
• The Chinese government has done little in response to the many complaints drawn by square dance.
• The late （）has caused a lot of customer complaints.