OTC drugs are medicines that may be sold directly to customers without（）.

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• A company provides its product to customers with and without intermediaries.This kind of distribution channel is called（）.
• What attitude should we keep when we invite customers？
• Which of the followings does Tom not advocate on how to serve messages directly to customers？
• Which of the following would be classed as physical evidence in terms of the tangible cues that customers may use to evaluate a
• —I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.—Ri